Home > FAQ


General Questions of Products

1. What type of exam materials available on prep4certs.com?

Usually, our dumps are instantly download. If there are updates for your exam, our team will work on the update and will send you the product via email in 1-3 hours. All the materials on prep4certs.com are written exactly according to the real exam questions and answers. prep4certs.com provides free demo for all of our products and you can try our demo to check the usability of the products.

2. Does prep4certs.com provide VCE format of the products? How to get the VCE format products?

In order to help our users to prepare for the exams more efficiently, now we also provide the VCE format exam Q&As to our users.You just need to email us and require the VCE format, then our team will send you the VCE format Q&As and the software to run it via email.All these are free if you paid for our PDF format Q&As! No extra fee needed!Please note: We only provide VCE format for general exams but not for the lab exam ( such as EX200 and EX300 etc.)

3. Can I pass the exam with Q&As only?

You will surely pass the exam with prep4certs.com study materials. All the latest Q&As are created directly correspond to the real exams by IT experts and guaranteed the quality and accuracy. You need to get thoroughly understanding of the knowledge points referred in our Q&As. Then you will pass the exam easily

4. How often will I get the products update version?

prep4certs.com product manager will check the update frequently. The expert team will revise and update the products accordingly while not on a fixed date. Our professional team will pay closely attention to the questions update and take action immediately according to the latest real exam. You can download the latest version from the user center or email us to ask the update version.

5. Do I need to pay for the updated version?

You can enjoy 365 days free update after your purchase. If you want to update the products after 365 days, you will get 50% discount for the renewals.

7. Where and how to download my product?

Our products are instantly download. You can download it from your user center after your payment. If there are updates for the exam, our team will work on the update and send you the product via email in 1-3 hours after your payment. If you need the product urgently, you need to email us and state your request clearly in the email. We will try our best to let you have the product in the shortest time.

8. When does my product validation period expire?

The validation period of the products are 365 days after your purchase.

9. I want to extend the validation period, what should I do?

The validation period of the product cannot be extended. But if you want to use the product after 365 days after your purchase, you can enjoy a 50% discount for the renewal.

10. What operating systems and programs are need to use your product?

Adobe Reader and AVI player are needed to operate the Lab products.

Login, Register and Account

1. How to retrieve my password?

Reset your password on the Forget Password page. Enter your registered email address there then you will get the reset password via email. Please check your inbox, spam or junk folder to get the reset email.

2. It keeps redirecting me to the homepage and I can't login my account. What should I do?

We suggest you to change another browser to try again or modify your internet settings and restart your computer. If it doesn’t work, please contact us on [email protected]

Purchase Questions

1. How to pay for the order?

We currently only accept PayPal (www.paypal.com) payment which is the most convenient and safe payment for the customers.

2. Where do you use my privacy information? Is my account information safe?

We do not sell, rent or even share customers’ privacy information to any third party. We only use the information to provide better service and improve our site and products. We cooperate with the world famous security company to make sure all the customer information are kept safely. We always keep in mind that it is our responsibility to keep customers’ privacy information safe.

3. The billing information shows different amount form my payment

We take the US dollar as the currency in our transactions. If your currency is not in US dollar (such as Pound, Euro or any other currency), there may be converted according to the real time currency exchange, so there may be different amount on your billing.

4. May I be charged an extra fee besides my payment?

We do not charge you anything other than the payment for the order. If you are charged an extra fee, that may be the transaction fee of your bank. You may contact us to check or contact your bank to confirm. We are glad to help you to solve all the problems about the payment.

5. I want your coupon code. How can I get one?

We are glad to provide discount coupon codes to our valuable customers. You may check our site frequently to get the latest coupon or check your account email address often because we will send the coupon code occasionally via email to our important customers.

6. How to get the product after the payment?

We will confirm your payment. When your payment is confirmed, we will check the latest update for your product. We will send you the product immediately after the update. (Usually it may take about 1- 10 hours. We will make sure you can have the product in 24 hours after your payment.)