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Guarantee Policy

All are qualified for the refund Except:

1) Retired or Wrong Exam purchase prep4certs.com will not entertain any claims once the product is received.

2) Guarantee can't be claimed on any exam material that was provided for Free or any exam purchased on discount.

3) Expired order that are no longer accessible or outdated exam products for which update is already released.

4) No Guarantee can be claimed if prep4certs.com were not informed about in advance (at least 3 days) about the exam date by the candidate prep4certs.com holds the right to make the final decision regarding claim of FREE Update or Refund.

5) Different person. (Candidate's name is different from payer's name.)

6) Bundles. (The refund is not valid for bundles.)

7) Guarantee Policy is not applicable to Avaya, CISSP, Oracle, EMC, HP, PMP, SSCP, SSCP, SAP and GIAC exams as prep4certs.com provides only the practice questions for these.

8) Guarantee Policy is not applicable to RHCSA, RHCE, CCIE Lab and OCM Lab exams as these are hand-on lab exams. (We offer actual lab questions but you need to understand and master it.)

9) If you take the exam no more than 7 days after your purchase, you cannot claim for the refund. This period is not enough for you to get thoroughly understanding about the knowledge points.

How to ask for a refund?

We will give your money back if you do not pass your corresponding exams with our study materials if you are qualified for our guarantee policy. We need you to require the refund: send the score report to our [email protected] and let us know your account email address/user name and order number. We will have our relevant staff to deal with your request in 48 hours. We will confirm your qualification for the refund. We will issue the refund to you immediately after the confirmation.

How to get Free Update?

prep4certs.com users will enjoy 365 days free update. You can get free update version for free in 365 days after your purchasing. Our product manager will check the update of the exams frequently. Our expert will revise and update the products accordingly. We will send you a notification for the update or you can email us and ask for an update version as you need. You need to include the following information in your update requirement:

1) Order Number

2) Purchase Date

3) Order Description (Exam Code)

4) Email receipt from PayPal

5) Candidate ID/Testing ID for VUE/ Prometric Testing Center

6) Score/ result sheet must indicate the same name of customer and with PDF format