| Exam Code | MB-901 |
| Exam Name | Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) |
| Questions | 104 Questions Answers With Explanation |
| Update Date | March 05,2024 |
| Price |
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A car parts distributor uses Microsoft Excel to track on-hand inventory quantities and uses Excel and Microsoft Outlook to track sales. The company uses a third-party on-premises finance system.The company needs an all-in-one solution that meets current needs.You need to recommend a solution for the company.What should you recommend?
A. Dynamics 365 Customer Service
B. Dynamics 365 Supply Chain Management
C. Dynamics 365 Sales
D. Dynamics 365 Business Central
A company uses Dynamics 365 Commerce.You need to establish an online store for the company.Which of the following should you configure?
A. Online Sales order
B. Online channel
C. Client book
D. Online customers
A company plans to purchase Dynamics 365 Finance.The company has customers who frequently pay their invoices late or do not pay at all. The company continues to sell to these customers. This creates large write-offs of bad debt.The company needs to proactively communicate with customers, collect unpaid accounts receivables, and stop new sales until past due invoices are paid.You need to recommend solutions to facilitate communication and collections.Which three options should you recommend? Each answer represents a complete solution.NOTE: Each correct selection is worth one point.
A. Customer statements
B. Payment journals
C. Stop customer
D. Open sales orders report
E. Collection letter
A company uses Dynamics 365 Commerce. The company is launching a new product line for select stores.The company wants to ensure that stores participating in the launch receive the new products. Stores that are not participating in the launch must not be able to order the products.You need to recommend tools to help the company launch the new product line.What should you recommend? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.
A. Define products for distribution using product assortment.
B. Define products for distribution using security roles.
C. Control product distribution using purchase agreement.
D. Control product distribution using trade agreement.
You work for a large multinational corporation.You must implement a solution that can manage manufacturing processes and customer sales order functions for your company.What should you implement?
A. Dynamics 365 Business Central and Dynamics 365 Customer Service.
B. Dynamics 365 Supply Chain Management and Dynamics 365 Commerce.
C. Dynamics 365 Supply Chain Management only
D. Dynamics 365 Business Central only
This question requires that you evaluate the BOLD text to determine if it is correct.A construction services firm plans to standardize financial and payroll functions including the capability of adding project timesheets to track work and costs for community improvement projects.You recommend that the company implements Dynamics 365 Finance.Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement isincorrect, select the answer choice that makes the statement correct.
A. No change is needed.
B. Dynamics 365 Supply Chain Management
C. Power Platform
D. Dynamics 365 Talent
A company manufactures custom medications.You need to recommend a Dynamics 365 app that allows the company to manage the concentration ofspecific active ingredients, provide traceability of ingredients from supplier to customer, and substitute ingredients based on compound type.What should you recommend?
A. Dynamics 365 Supply Chain Management
B. Dynamics 365 Product Insights
C. Dynamics 365 Customer Service
D. Dynamics 365 Asset Management
A company purchases Dynamics 365 Finance.Which two features can the company implement? Each correct selection presents a complete solution.NOTE: Each correct selection is worth one point.
A. Accounts receivable
B. Payment fraud prevention
C. Manufacturing
D. Omnichannel
E. General ledger
A company uses Dynamics 365 Human Resources.You need to ensure that workers can document their own performance relative to goals.Where should you direct the workers?
A. Personnel management page
B. Compensation management page
C. Performance goals page
D. Employee self-service workspace
Which three modules are included in Dynamics 365 Supply Chain Management? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
A. Service hub
B. Product information management
C. Master planning
D. Dynamics 365 Remote Assist
E. Project management and accounting
